Terms and Conditions

1. (Terms and Conditions)

1.1. Hairy Tools is a business in the cosmetics  industry that focuses on mens grooming products

1.2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of  email according to Order/invoice number once courier services costs ( where applicable) are calculated and added .

Hairy Tools make use of Fast Way Courier services.

(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

( as stated below in section 2.1)

1.3. Export restriction The offering on this website is available to South African clients only.

1.4. Return and Refunds policy

The provision of goods and services by Hairy Tools is subject to availability. In cases of unavailability, Hairy Tools  will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

(as stated in section 2.3)

1.5. Customer Privacy policy

Hairy Tools shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569..

( as stated in section 2.2)

1.6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Hairy Tools bank account, the  details of which will be provided on request.

1.7. Card acquiring and security

Card transactions will be acquired for Hairy Tools  via PayGate (Pty) Ltd who are the approved payment gateway for all South African  Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

1.8. Customer details separate from card details

Customer details will be stored by Hairy Tools  separately from card details which are entered by the client on DPO PayGate’s secure site.  For more detail on DPO PayGate refer to www.paygate.co.za.

1.9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is  South African Rand (ZAR).

1.10. Responsibility

Hairy Tools takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,  customer service and support, dispute resolution and delivery of goods.

1.11. Country of domicile

This website is governed by the laws of South Africa and Hairy Tools  chooses as its domicilium citandi et executandi for all purposes under  this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 

1.12. Variation

Hairy Tools  may, in its sole discretion, change this agreement or any part thereof at any time without notice.

1.13. Company information

This website is run by Hairy Tools (private) based in South Africa trading as

Hairy Tools  and with registration number  “to be confirmed” and 3 (Directors).

1.14. Hairy Tools contact details

Company Physical Address: Hairy Tools is a E-Commerce business based is South Africa and does not have a physical address

Email: bronwyn@hairytools.co.za Telephone: 079 602 5735

2. (How to order/ Delivery options / Payment options/ Track your order)

2.1) Hairytools.co.za is an ECOMMERCE Enterprise, based in Gauteng South Africa and are able to ship your order anywhere in South Africa via our Couriers.   Please place your orders using our online shop facility.   .

This Agreement is a binding agreement between you and Hairy Tools. It further sets out the terms and conditions governing you’re selling and purchasing goods and services on this Site, so please read it carefully. If you are uncertain, or you do not agree with the terms and conditions then please do not use our Website or Service – no hard feelings, you are still regarded as a tool though.   By using or visiting this Website (together with all services available through the hairytools.co.za domain name and other sites owned, operated or controlled by Hairy Tools) and by using Hairy Tools Services, you agree, without limitation or qualification, to be bound by, and to comply with These Terms and Conditions.

2.2)  Privacy Policy at www.hairytools.co.za/content/privacy-policy; and These Terms and Conditions apply to all users of the Website and Service. The Hairy Tools Service shall include the services described from time to time on the Website provided that Hairy Tools reserves the right to change, improve and/or update the Hairy Tools Service from time to time in its sole discretion, whether or not such change is reflected on the Website. Hairy Tools may, in its sole discretion, modify or revise these Terms and Conditions at any time.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

We implement security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.  We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.  We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with the South African law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

The list below indicates the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:

Business and personal information: Including basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

This information is used to provide you with the services which you request, for verifying your identity for security purposes; for marketing our services and products.

Information you post on our website: Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

Sending a message to our support system: We collect the data you have given to us in the message you have sent, In order to obtain confirmation that you are entitled to receive the relevant information required.  We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.

2.3) Cancellations and complaints : When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

When you place an order with Hairy Tools, you are entering into a direct transaction and personal relationship with Hairy Tools. . Once transaction is completed the Buyer must pay the Seller utilising a Buyer Payment option.   All sales are binding.   The Buyer is obligated to deliver appropriate payment for items purchased, unless there is an exceptional circumstance.